Tips & Advice

Customer Service is our number one priority

Have you ever been let down by a tradesperson who fails to return your calls or turn up when they say they will? Has the person who turned up left a mess?

When you engage the Curran Plumbing team, you can rely on us because we are all about creating a memorable and rewarding experience for our customers.

We always work hard to ensure that our customers receive reliable, efficient and friendly service.

We take the following steps to ensure that we meet and exceed our customers’ needs.

When you contact Curran Plumbing

When you contact Curran Plumbing for a service or an emergency call, our friendly customer service representative will speak to you about your needs. If you get in touch with us via email or book online, we endeavour to understand what you want and need with plumbing services and advice.

Assigning your job

Our customer service representative will pass your service request onto our dispatch team, who will assign the most appropriate service technician for your needs. This choice will be determined by the technician’s skill and experience with your plumbing issue. Our dispatch team makes sure that our service technicians are scheduled to arrive at your premises on time.

Keeping you informed

Throughout the day, our customer service team will stay in contact with you, keeping you informed about the arrival time of your service technician. As the technician approaches your home or business, we will also get in touch to let you know they are about to arrive.

Professional standards on site

When our technician arrives, you will know them as they proudly wear the Curran Plumbing uniform.

Our employee dress code ensures that personnel are clean and tidy and wear covers over their boots to protect your home.

You will know it’s Curran Plumbing as our vans carry our branding, and we also won’t park in your driveway unless requested.

Our service technicians are thoroughly trained to fully evaluate the plumbing issue and determine what needs to be fixed.

We use the latest technology

They will provide you with upfront pricing using an iPad, so you have accurate figures before making a decision. They will show the video to highlight the issue if they conduct a camera inspection of a blocked pipe.

Some customers want to go ahead straight away, and many appreciate our capacity to install hot water services on the day.

Others choose to book in to get the problem fixed at a more convenient time when it is not an emergency – we accommodate your needs. Our Customer Service staff are available to make arrangements for your booking later.

We clean up after ourselves

Curran Plumbing service technicians are trained to clean up after themselves, so customers don’t have to worry about mess and chaos after plumbing investigations.

Streamlined payment processes

When the job is done, customers can pay easily by cheque or credit card on the spot.

Customers can also choose an interest-free option when they need to pay in instalments.

Our follow-up calls

Our customer Service Liaison will follow up with a phone call once the technician has left the site to check that everything went well.

Service guarantee

Curran Plumbing has been in the business for more than 30 years, winning many repeat customers between Sydney and Nowra. We have received hundreds of 5-star ratings and testimonials from customers who appreciate our professional standards.

We want the best for customers, which means courteous and skilled technicians, helpful customer service, accurate upfront pricing and easy payments. Delivering these is built into our minimum standard of service.

No Call Out Fee*

We charge no call out for any job booked for normal office hours.

Serving The Community For 30 Years

Serving Wollongong, Shoalhaven, Illawarra and Sutherland Shire.

Award Winning Family Owned Business

We have earned countless awards of excellence from within our industry and from highly respected consumer groups.

Rated 4.9 Stars

Rated 4.9 Stars with 350+ reviews, Curran Plumbing is a name you can trust.

What Our Customers Say

Testimonials from our satisfied customers

Highly Rated

4.9

Out of 5

4.9/5

Overall rating of 549
1st-party reviews

Gordon M
July 18, 2022
Read More
Currans supplied us with constant updating of the project and when completed arranged for an inspection of the completed works.
Mitchell F
July 16, 2022
Read More
From the first phone call Curran plumbing services were professional, showed up on time for scheduled quote , then me updated when the job was going to be completed . On the day of install all of the staff were well trained , well spoken and installed my new instantaneous gas hot water system like they were installing it in their own home . The quality in detail to make sure I was satisfied didn’t go unnoticed. At the end of the day I feel like I have gained a plumber for life . 100% recommend.
InJect A Joint V
July 13, 2022
Read More
Luke was a Complete Gentleman and he explained every detail to my wife and i!! On this basis we excepted his Quote on the Spot and told him to go ahead and install our Brand New Australian made Hot Water System!! It was all Done that afternoon with Expert Precision d we had Hot water by 4pm!! Absolutely Marvellous Well Done! Sid you should be Very Proud of the Workmanship that Luke Performed!!
Brian D
July 13, 2022
Read More
From my first contact with your company to completion of the job was only a few days tree roots in the sewer pipes gone, big thanks to your team.
David Collins
July 11, 2022
Read More
Hi it's Dave from Dapto for Block drain problem, Part of Sewer drain renewal and ground was leveled nice & looks good, kitchen drain came apart and was reconnected all services where friendly and good communication excellent work. Thank you
Kingfisher Maritime
July 10, 2022
Read More
I found Josh from Curren Plumbing to be very honest and trustworthy in the work he carried out at my home. Josh communicated everything he was going to do and the results of these actions in a manner I was able to understand. I was happy with the work Josh did at my home.
Previous
Next

Available 24/7

Wollongong, Shoalhaven, Illawarra and Sutherland Shire

How can we help you?

When did you want this service?

What are your contact details?

Your Address