Tips & Advice

Fast Five with Rachel, our Customer Service Representative

We had a great response to our previous blog post introducing our new apprentice Grace that we decided to introduce you to our Customer Service Rep as well. Rachel does a fantastic job helping out our clients.

What do you like best about working in plumbing and with plumbers?

It seems that our employees love the unpredictability and fast-paced work of plumbing. Rachel says that one of the reasons she likes plumbing is “because each day isn’t the same as the last. It’s fast paced and there’s never a dull moment”.

What initially got you into customer service?

Rachel got her start in a call centre, a job that’s sure to have many challenges: “My passion for customer service started when I left school. After a few failed attempts at different career paths, I landed a job in a call centre/office role and loved the atmosphere.”

“The idea of helping people and finding the solution to their problems is very rewarding,” Rachel adds.

Rachel’s best tips for working as a CSR

Customer service has its own ups and downs, but Rachel’s given us her best tips for handling the job: “Be positive, confident and love what you do, if you have to drag yourself out of bed every morning, it’s time to start looking at a new career! “

What do you like outside of work?

Rachel loves an adventure, going for random drives and spending time with her family and friends.

She fits right in with our team as we certainly enjoy the adventurous aspect of plumbing!

What three words would your friends and family use to describe you?

Rachel didn’t give us exactly three words but we think we can let this go. She told us that she’s described as ambitious, easy going, and a bit exacting.

All in all, we’re happy to have Rachel on board with us! Hers is one of the voices you’ll hear when you call us, so don’t be shy: contact us today if you’ve got a plumbing issue that we can fix.

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We charge no call out for any job booked for normal office hours.

Serving The Community For 30 Years

Serving Wollongong, Shoalhaven, Illawarra and Sutherland Shire.

Award Winning Family Owned Business

We have earned countless awards of excellence from within our industry and from highly respected consumer groups.

Rated 4.9 Stars

Rated 4.9 Stars with 350+ reviews, Curran Plumbing is a name you can trust.

What Our Customers Say

Testimonials from our satisfied customers

Highly Rated

4.9

Out of 5

4.9/5

Overall rating of 549
1st-party reviews

Gordon M
July 18, 2022
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Currans supplied us with constant updating of the project and when completed arranged for an inspection of the completed works.
Mitchell F
July 16, 2022
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From the first phone call Curran plumbing services were professional, showed up on time for scheduled quote , then me updated when the job was going to be completed . On the day of install all of the staff were well trained , well spoken and installed my new instantaneous gas hot water system like they were installing it in their own home . The quality in detail to make sure I was satisfied didn’t go unnoticed. At the end of the day I feel like I have gained a plumber for life . 100% recommend.
InJect A Joint V
July 13, 2022
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Luke was a Complete Gentleman and he explained every detail to my wife and i!! On this basis we excepted his Quote on the Spot and told him to go ahead and install our Brand New Australian made Hot Water System!! It was all Done that afternoon with Expert Precision d we had Hot water by 4pm!! Absolutely Marvellous Well Done! Sid you should be Very Proud of the Workmanship that Luke Performed!!
Brian D
July 13, 2022
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From my first contact with your company to completion of the job was only a few days tree roots in the sewer pipes gone, big thanks to your team.
David Collins
July 11, 2022
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Hi it's Dave from Dapto for Block drain problem, Part of Sewer drain renewal and ground was leveled nice & looks good, kitchen drain came apart and was reconnected all services where friendly and good communication excellent work. Thank you
Kingfisher Maritime
July 10, 2022
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I found Josh from Curren Plumbing to be very honest and trustworthy in the work he carried out at my home. Josh communicated everything he was going to do and the results of these actions in a manner I was able to understand. I was happy with the work Josh did at my home.
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