Tips & Advice

How we got our 5 star customer service rating

Everyone has a bad customer service story right?  At Curran Plumbing we put a lot of effort into ensuring that our customer service is first rate.

We have been in business for over 30 years and during that time we have continued to build on our customer service skills based on finding out and knowing what our customers want.

Here are some of the ways that we achieved our 5 star customer service rating:

 

1// We are available 24 hours a day, 7 days a week

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We understand that plumbing emergencies don’t just happen during business hours.  That’s why our phones are always manned and our technicians are always available to help out when needed.

2// We turn up on time

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There’s nothing worse than waiting for someone to turn up and they don’t or they turn up late.  We realise that our customers’ time is precious so that’s why our technicians are guaranteed to turn up when they say they will.

3// The phone is always answered by someone who can help

During business hours our phone is always answered by a professional customer service officer and after hours our customers always speak to a ‘real person’ who will take care of their needs.

4// Qualified and fully insured technicians

 

All of our technicians are fully qualified and fully insured.  That means our customers know that the job is done right while using the latest technology.

5// We use area work mats and shoe covers

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We understand that our customers expect that we will leave the worksite in the same condition once work is completed.  We use area work mats and shoe covers to protect the environment and we make sure that when we are finished, it doesn’t even look like we have been there.

6// Up front pricing

Australian Money

There is nothing worse than being told the cost of something only to be told half way through the job that it will cost more than you have budgeted for.  We provide up front pricing so our customers know where they stand before they accept the quote.

7// Written Guarantee

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All of our work is guaranteed by a written warranty on workmanship.  That means we guarantee that we will do what we say we will do – it’s as simple as that.

8// Customer follow up

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We regularly follow up with our clients to check that our services have met and exceeded their expectations.

We pride ourselves on the fact that we receive many great testimonials from clients which means we have a 5 star customer service rating – you can read the testimonials here.

No Call Out Fee*

We charge no call out for any job booked for normal office hours.

Serving The Community For 30 Years

Serving Wollongong, Shoalhaven, Illawarra and Sutherland Shire.

Award Winning Family Owned Business

We have earned countless awards of excellence from within our industry and from highly respected consumer groups.

Rated 4.9 Stars

Rated 4.9 Stars with 350+ reviews, Curran Plumbing is a name you can trust.

What Our Customers Say

Testimonials from our satisfied customers

Highly Rated

4.9

Out of 5

4.9/5

Overall rating of 549
1st-party reviews

Gordon M
July 18, 2022
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Currans supplied us with constant updating of the project and when completed arranged for an inspection of the completed works.
Mitchell F
July 16, 2022
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From the first phone call Curran plumbing services were professional, showed up on time for scheduled quote , then me updated when the job was going to be completed . On the day of install all of the staff were well trained , well spoken and installed my new instantaneous gas hot water system like they were installing it in their own home . The quality in detail to make sure I was satisfied didn’t go unnoticed. At the end of the day I feel like I have gained a plumber for life . 100% recommend.
InJect A Joint V
July 13, 2022
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Luke was a Complete Gentleman and he explained every detail to my wife and i!! On this basis we excepted his Quote on the Spot and told him to go ahead and install our Brand New Australian made Hot Water System!! It was all Done that afternoon with Expert Precision d we had Hot water by 4pm!! Absolutely Marvellous Well Done! Sid you should be Very Proud of the Workmanship that Luke Performed!!
Brian D
July 13, 2022
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From my first contact with your company to completion of the job was only a few days tree roots in the sewer pipes gone, big thanks to your team.
David Collins
July 11, 2022
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Hi it's Dave from Dapto for Block drain problem, Part of Sewer drain renewal and ground was leveled nice & looks good, kitchen drain came apart and was reconnected all services where friendly and good communication excellent work. Thank you
Kingfisher Maritime
July 10, 2022
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I found Josh from Curren Plumbing to be very honest and trustworthy in the work he carried out at my home. Josh communicated everything he was going to do and the results of these actions in a manner I was able to understand. I was happy with the work Josh did at my home.
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Wollongong, Shoalhaven, Illawarra and Sutherland Shire

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