Everyone has a bad customer service story right? At Curran Plumbing we put a lot of effort into ensuring that our customer service is first rate.
We have been in business for over 30 years and during that time we have continued to build on our customer service skills based on finding out and knowing what our customers want.
Here are some of the ways that we achieved our 5 star customer service rating:
1// We are available 24 hours a day, 7 days a week
We understand that plumbing emergencies don’t just happen during business hours. That’s why our phones are always manned and our technicians are always available to help out when needed.
2// We turn up on time
There’s nothing worse than waiting for someone to turn up and they don’t or they turn up late. We realise that our customers’ time is precious so that’s why our technicians are guaranteed to turn up when they say they will.
3// The phone is always answered by someone who can help
During business hours our phone is always answered by a professional customer service officer and after hours our customers always speak to a ‘real person’ who will take care of their needs.
4// Qualified and fully insured technicians
All of our technicians are fully qualified and fully insured. That means our customers know that the job is done right while using the latest technology.
5// We use area work mats and shoe covers
We understand that our customers expect that we will leave the worksite in the same condition once work is completed. We use area work mats and shoe covers to protect the environment and we make sure that when we are finished, it doesn’t even look like we have been there.
6// Up front pricing
There is nothing worse than being told the cost of something only to be told half way through the job that it will cost more than you have budgeted for. We provide up front pricing so our customers know where they stand before they accept the quote.
7// Written Guarantee
All of our work is guaranteed by a written warranty on workmanship. That means we guarantee that we will do what we say we will do – it’s as simple as that.
8// Customer follow up
We regularly follow up with our clients to check that our services have met and exceeded their expectations.
We pride ourselves on the fact that we receive many great testimonials from clients which means we have a 5 star customer service rating – you can read the testimonials here.